Privacy Policy


This privacy policy sets out how Careplus, Bromley uses and protects any information that you give Careplus, Bromley when you use this website.
Careplus, Bromley is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Careplus, Bromley may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2019.

What we collect

We may collect the following information:
    contact information including email address
    demographic information such as postcode, preferences and interests

What we do with the information we gather

    We require this information to understand your needs, and in particular for the following reasons:
    internal record keeping

    we may use the information to improve what we do as a charity

    From time to time, we may also use your information to contact you. We may contact you by email, phone, fax or mail. We may use the    information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

This website does not use cookies. Web statistics and information are collected from the visitor based on the browser information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


If you currently hold a position within Careplus (whether as a Trustee, Employee, Volunteer or as a Client). The Executive Committee of Careplus hold personal data in respect of you. The Executive Committee are considered to be a ‘data controller’ in respect of that data, which means that they are ultimately responsible for ensuring that the data is kept secure, and is not processed for unlawful purposes.

The trustees and the Volunteer Co-ordinator are considered to be the main ‘data processors’. Data processors process personal data on behalf of the controller.

Who we are

As the Executive Committee, we hold certain personal information (known as ‘personal data’) about you. Most of the personal data held and processed by the Executive Committee in running Careplus will be personal data (in other words, it is information from which you as an individual can be identified).

What information we collect about you

Depending on the circumstances, we may hold some or all of the following information about you (this is gathered mainly from the information supplied by you when you joined Careplus):

• Your name

• Your address

• Your email address

• Telephone contact information

• Date of Birth And also for clients:

• Religion

• Ethnicity

• Disabilities

• Medical, dietary, health details

We collect and store data about you whenever you contact us including, for example, when you register to receive our assistance, when you apply to be a volunteer or otherwise give us any personal information.

We may also receive information about you from third parties where you have given consent for them to do so – for example when you are referred by Bromley Social Services

How we use that information

The Executive Committee need to hold and process information about you because it is needed for us to effectively run Careplus and for safety and safeguarding purposes. In legal terms, this means that we have a legitimate interest in holding and processing the above information. We will not collect any personal data from you that we do not need.

Personal data is held on paper and on computer systems. As the ‘data controller’, the Executive Committee must process this information fairly and lawfully.

As part of running Careplus, we need to hold and process particularly sensitive information about you (known as ‘sensitive personal data’). Under the legislation, details relating to health, racial or ethnic origin, religious or other similar beliefs and sexual orientation are regarded as sensitive personal data.

We may communicate with you via mail, e-mail – if you have given “opt-in” consent, or telephone regarding the general running of Careplus (for example, future events and fund raising activities).

Who we share it with

We are not allowed to share personal data about you with other organisations and people, unless the law allows us to, or you have given your consent.

We share personal data with the following:

• Data processors within Careplus

• In respect of clients, your data may be shared with your assigned volunteer

• In respect of clients, your family, next of kin, and any friends who you have advised us as acting on your behalf

• Relevant authorities (in relation to the vital interests, safety and safeguarding of clients)

How long we keep personal data for?

We must keep all personal data safe and only hold it for as long as necessary. Once you are no longer involved with Careplus, all personal data will be deleted and/or securely destroyed unless required for safeguarding purposes or required by law.

We will review the personal data held in relation to Careplus on a regular basis in accordance with our data retention policy. If we conclude that certain personal data is no longer required, that personal data will be destroyed.

Your rights

• You have the right to see personal data that is held about you. You have a right to have a copy provided to you, or someone else on your behalf, in a machine readable format.

• If at any point, you believe that the personal data we hold about you is inaccurate or wrong, you can ask to have it corrected.

• You can require the Executive Committee to restrict or limit the processing of your personal data in certain circumstances, for example whilst a complaint about its accuracy is being resolved.

• You can object to your personal data being processed, although the Executive Committee can override this objection in specific instances (*).

• You can withdraw your consent to us processing your personal data by notifying us (*).

• You can request that your personal data is deleted altogether (*).

You should be aware that taking any of the above steps marked * would impact on your ability to remain involved with Careplus. It is a mandatory requirement that we hold certain personal data for safety and safeguarding reasons.

Who to contact about your personal data

Please contact the Careplus Chairman if you would like to see your personal data.

If you would like to exercise any of your rights above or make a complaint about how we have handled your data, please contact:

Chairman, Executive Committee of Careplus

28 Sundridge Avenue, Bromley, Kent, BR1 2PX

Making a complaint to the Information Commissioner’s Office

If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner’s Office whose helpline number is 0303 123 1113.

Policy agreed: September 2018         To be reviewed: 2019

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